FAQ Web Hosting and Support

Essential FAQ Web Hosting and Support Answered

Table of Contents

Web Hosting & Service Answers

e offer a range of solutions including Shared Hosting (perfect for beginners and small sites), VPS Hosting (virtual private servers for more control and resources), Dedicated Hosting (for maximum performance and security), and Cloud Hosting (scalable resources).

This depends on your website's size and traffic. For a new blog or small business site, our Shared Hosting is often sufficient. If you anticipate high traffic or need custom configurations, VPS is recommended. Contact our sales team for a personalized recommendation!

Yes, absolutely! You can upgrade your plan at any time directly through your control panel or by contacting our support team. Downgrades are also possible, but we recommend consulting with support first to ensure your website can function optimally on a lower resource allocation.

Most of our annual and biennial Shared and VPS plans include one free domain registration for the first year (e.g., .com, .net, .org). Subsequent renewals are billed at the standard rate. Cost of a domain name is around 20 euro per year.

Technical & Performance

With our high quality hosting partner Siteground we guarantee an industry-leading 99.9% Uptime. We use robust infrastructure and proactive monitoring to ensure your website is always accessible. If we fail to meet this guarantee, service credits may be applicable per our Terms of Service.

Our security stack includes Free SSL certificates for all domains, proactive malware scanning, DDoS protection, and impenetrable hardware firewalls. We also enforce two-factor authentication for account security.

We perform daily, off-site backups of all hosting accounts. You can easily restore your data (files, databases, and email accounts) yourself through a dedicated tool in your control panel, or you can request a restoration from our support team.

Technical Support & Troubleshooting

You can reach our 24/7/365 Technical Support team via: Email, WhatsApp, or by Phone (available during business hours). See details on our contact page

We prioritize rapid resolution. Our average response time is less than 1 hour

To reset your main client area password, click the "Forgot Password" link on the login page. An email will be send to you for confirmation once you reset your password.

Billing & Administrative Answers

We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, cash, and bank transfers. 

  • You can choose, per 6 months, annual, or biennial billing cycles. Your renewal invoice is generated 15 days before the due date. You will receive an email notification with instructions on how to pay.

Hosting & Support Services

Reliable, fast, and secure. Explore our professional hosting solutions and proactive maintenance packages designed to keep your business online 24/7.

Hosting & Support Pricing

Secure your digital home. View our transparent pricing for hosting, security updates, and technical support packages tailored to your website's specific needs.

All FAQs & Help Center

Have questions about Web Design, Marketing, or Branding? Return to our main FAQ Hub to browse all our expert resources and find answers to your digital questions.