Xam Xam Web Design Gambia

Hosting and Support

Looking for a partner to establish an exceptional online presence? Our web hosting and support services are tailored to meet all your needs. Experience reliable uptime, lightning-fast performance and scalable solutions. Our top-notch cyber crime and security department guarantees your online safety 24/7. And with outstanding customer support we ensure a worry-free experience. Let us elevate your online success today.

Web Hosting Service

When choosing a hosting and support service for your website, it’s important to consider several key factors. Since this service falls under our wings as an all-round IT company, here are some important aspects that we carefully take into account.

Reliability & Uptime

Look for a hosting provider that guarantees high uptime, preferably 99.9% or higher. A reliable service ensures that your website remains accessible to visitors without frequent interruptions. 

Performance & Speed

Opt for a hosting service that offers fast page loading times. Slow-loading websites can lead to a poor user experience and negatively impact your search engine rankings, like Google and Bing.

Security & Safety

Website security is crucial to protect your data and visitors’ information. Check if the hosting provider offers features like SSL certificates, regular backups, firewalls, and malware scanning to keep your website secure.

Reputation & Reviews

Research the hosting provider’s reputation and read customer reviews. Look for feedback regarding their service quality, reliability, and customer satisfaction to make an informed decision.

Customer Support

Good customer support is essential in case you encounter any technical issues or have questions. Ensure that the IT-company offers reliable and responsive support, preferably 24/7, through various channels like live chat, phone, or email.

Bandwidth & Storage

Evaluate the bandwidth and storage limitations provided by the hosting service. 
Ensure they offer sufficient resources to accommodate your website’s needs, including traffic volume and file storage requirements

Scalability and Future

Consider the scalability options provided by the host. As your website grows, you may need to accommodate increased traffic or add additional features. Ensure that they can handle your future needs and offers easy scalability options.

Pricing & Plans

Compare the pricing and hosting plans offered by different providers. Look for a balance between affordability and the features offered. Be cautious of providers with extremely low prices, as they may compromise on quality, speed, safely and support.

Customer Support

Acting as an intermediary, an IT company plays a crucial role in bridging the gap between a hosting service and a client by providing essential services and technical expertise. They can effectively manage server configurations, domain settings, database management, smooth website integration with the hosting environment, handle updates and backups, security, performance optimization and all other technical aspects on behalf of the client. 


 A reliable customer support system should offer quick response times to address your inquiries, concerns, or technical issues promptly. Look for an web design agency that is known for their responsiveness and availability.


Ensure that the support team consists of knowledgeable professionals who possess the technical skills to handle various website-related matters. They should be able to troubleshoot issues effectively and provide expert guidance.


Evaluate the available communication channels for support. Look for agencies that offer multiple options such as email, phone, live chat, or a ticketing system. This ensures you have convenient ways to reach out for assistance.


Check if the agency provides support during your preferred hours of operation.
It’s important to have support available when you need it the most, especially during critical situations, outside office hours, or urgent requests.

Problem Resolutions

Assess the agency’s track record in resolving support issues. Research client feedback or testimonials to gauge their effectiveness in identifying and resolving problems efficiently.

Updates and Maintenance

Inquire about the agency’s approach and conditions to website updates and maintenance. They should offer ongoing support to keep your website secure, up to date, and optimized for performance.

Client Satisfaction

Research client reviews and testimonials to gain insights into the agency’s support quality. Positive feedback indicates a strong support system and a commitment to client satisfaction.

Service Guarantees

Some agencies may offer service level agreements (SLAs) or service guarantees that outline their commitment to providing timely and efficient support. Review these agreements to understand the level of support you can expect.

By considering to meet these key factors, we are sure that we are the right hosting and support service that aligns with your goals, provides excellent support, and delivers a website that meets your expectations in terms of design, functionality, performance, security and user experience.

Start your journey on the digital highway with us. Contact Xam-Xam today.