1. Collection of your personal information.
1.1 Information we collect automatically.
1.2 Information you provide to us.
1.3 Use of personal information.
1.4 Disclosure of personal information.
1.5 Personal information you share on our website.
1.6 Accessing, Reviewing and Changing Your Information.
1.7 Protection and Retention of Your Personal Information.
2. Cookies statement.
2.1 What is a cookie?
2.2 How are cookies used?
2.3 What are your choices?
Once you provided us with your personal data, you decided to give us your personal information and not to remain anonymous to us. By accepting this Privacy and Cookies Notice and providing your personal information, you consent to the transfer and storage of this information on our servers. We collect the following types of personal information in order to provide you with the use of and access to our website. And to design them according to your needs, in particular to help us personalize and improve your experience.
When you visit our website, use our services and tools, we automatically collect the information you sent to us by your computer, mobile device or other equipment that provides access. This information is associated with you personally only when you sign in on our contact form, or in case you have provided your e-mail address or other data to identify you when using our website, services or tools, and includes but is not limited to: Your device type, computer and connection information, statistics on page views, and standard web log information.
We collect and store any information you enter on our website or that you provide to us when you use our website, services or tools. This may include, but is not limited to information:
– That you provide to us when you use our contact form or applying for one of our services, including name, address, email address, phone number or mobile phone number.
– Information you may provide to us via social media, websites or third party services.
– Information provided in the context of discussions, through our contact form, dispute resolution and correspondence via email.
Our primary purpose in collecting and using personal information is to provide you with access to our website and/or use of our services and tools. But also to provide you with the requested customer service and relevant information about your request, and to provide you with a safe, smooth, efficient, and customized experience within the context of the need-based design of our services. By consenting to this Privacy and Cookies Notice, you agree that we may use your personal information to:
– Provide you access to our services and tools and customer service you request by means of email or telephone. In particular to contact you after you requested an appointment with us.
– Prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our Policies and Rules.
– Personalize, measure and improve our services, and content.
– Contact you, either via email or telephone, to resolve disputes, collect fees, and troubleshoot problems with your our services or tools, or for other purposes authorized by law.
We disclose personal information to respond to legal requirements, enforce our policies, or protect anyone’s rights, property, or safety. Such information will be disclosed only in accordance with applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent.
If you access our website from a shared computer or a computer in an internet cafe, we urge you to log out properly after every visit. If you do not want information concerning you or your data to be stored on shared computers, you must delete the cookies and/or the search history for your website visits.
You can request any time from our customer service information about, changes or corrections to and the deletion of all personal information we have stored about you within the framework and scope of your legal rights to information, correction and blocking/deletion. We will process your request within a reasonable period of time and deal with your personal information in compliance with the applicable statutory regulations.
We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of such information. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. If you nevertheless are of the opinion that your personal information information was misused, please report this to our customer service. We retain personal information no longer than is legally permissible and delete personal information when it is no longer necessary for the purposes as described above.
This chapter is designed to help you understand more about these technologies and our use of them on our site. Below is a summary of a few key things you should know about our use of such technologies.
Where possible, security measures are set in place to prevent unauthorized access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorized service providers have access to cookie data.
Service providers are companies that help us with various aspects of our business, such as website operations, services, applications and tools.
A cookie is a small amount of data that’s placed in the browser of your computer or on your mobile device. So-called “first-party cookies” are cookies served by the entity operating the domain through which the cookie is served. Our own cookies are therefore “first-party cookies.” In case we allow others to service cookies through our website, these cookies are so-called “third-party cookies.”
There’s a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. For our registered users we strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, like for security purposes and where absolutely necessary, a cookie will have a longer lifespan than that.
Cookies can be used for different purposes. They allow you to be recognized as the same user across the different pages of a website, between websites, or when you use an app. The types of info that we collect ourselves through cookies include IP address; device ID; viewed pages; browser type; browsing info; operating system; internet service provider; timestamp; and features used or activities engaged in within the website.
We try to give our visitors an advanced, user-friendly website that adapt automatically to their needs and wishes. To achieve this we use technical cookies to show you our website, to make them function correctly, and to manage your interactions. These technical cookies are absolutely necessary for our website to function properly.
We use these cookies to gain insight into how our visitors use our website. This means we can find out what works and what doesn’t, optimize and improve our website, understand the effectiveness of digital communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you’ve viewed, which referring/exit pages you’ve entered and left from, which platform type you’ve used, and date and time stamp info. It also means we can use details about how you interacted with the site, like the number of clicks you make on a given page.
To learn more about cookies and how to manage or delete them, just visit allaboutcookies.org and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser. If you decide not to accept our cookies, you might not be able to use some functions on our website.
We aim with our Privacy and Cookies Notice to give our users a clear view how we handle personal information. In case you still have questions about Privacy and Cookies, please contact our customer service.